JUST DOGS SHOP – LEGAL & POLICIES
Last updated: 9 November 2026
Welcome to Just Dogs Shop, operated by Just Dogs Behaviour (Pty) Ltd.
This page explains how we protect your personal information, process orders, manage returns and refunds, and arrange collections and deliveries.
BUSINESS INFORMATION
Registered business name: Just Dogs Behaviour (Pty) Ltd
Trading name: Just Dogs Shop
Company registration number: 2014/174953/07
Registered director: Bruce Breytenbach
Place of registration: South Africa
Registered, trading and legal notices address:
Shop D, Leadville Dog Park
Leadville Way, Sunningdale
Cape Town, Western Cape, South Africa
Email: justdogsorders@gmail.com
Contact / WhatsApp: 072 250 0336
1. PRIVACY POLICY
1.1 Introduction
At Just Dogs Shop, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register for membership, purchase products or communicate with us.
We handle personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).
1.2 Information We Collect
When you register for membership or place an order, we may collect:
Your name and surname.
Contact number, WhatsApp number and email address.
Your dog's name.
Residential suburb and delivery or service address.
Just Dogs services you currently use.
Membership registration details, membership status and membership code.
Products ordered and purchase history.
Payment confirmations and invoice references.
Your marketing preferences and the date and time of any consent provided.
We only request information reasonably necessary to manage your membership, orders and related services, except where you voluntarily choose to receive marketing communications.
1.3 How We Use Your Information
Your information is used to:
Process and manage your membership application.
Verify your eligibility for Just Dogs Shop membership benefits.
Issue and manage your personal membership code.
Apply applicable membership discounts.
Process orders and arrange collection or delivery.
Coordinate free delivery with your confirmed Just Dogs service appointments.
Send order confirmations, invoices and important membership communications.
Respond to customer queries, returns and refund requests.
Maintain accurate accounting and transaction records.
Send promotional communications where you have chosen to receive them or where otherwise permitted by law.
We do not automatically subscribe customers to marketing communications when they register for membership or place an order.
1.4 Membership Information
Just Dogs Shop membership is free and available to all customers. You do not need to be an existing Just Dogs service client to register.
Membership registration is automatic. Once registered, you will receive your unique personal membership code by email, without requiring staff approval.
Your membership code is linked to your registered email address and provides a 10% discount on selected eligible Just Dogs Shop products.
Membership does not require monthly renewal or a minimum purchase and remains active unless suspended or revoked for reasons such as misuse or fraudulent activity.
Existing Just Dogs service clients may also qualify for free delivery alongside a confirmed service visit. Delivery eligibility is verified separately and is not a requirement for membership.
Your membership information is not sold to third parties for advertising purposes.
1.5 Marketing Communications
Just Dogs Shop may offer customers promotional messages, product specials, new product information and other marketing updates.
Customers may separately choose to receive:
WhatsApp promotions: Promotional offers and updates through WhatsApp.
Email promotions: Promotional offers and updates by email.
Both options are voluntary and are presented as separate, unticked checkboxes on the relevant forms.
Customers may select either option, both options or neither.
Marketing consent is recorded with the applicable date and time.
Customers may unsubscribe or withdraw their consent at any time by contacting us through WhatsApp or email.
We will not prevent customers from registering for membership or placing orders because they decline marketing communications.
Essential order, payment, delivery and membership communications may still be sent where necessary to provide our services.
1.6 Payments and Online Orders
Just Dogs Shop uses or may use trusted third-party service providers to process payments and manage invoices.
These include:
Yoco: For secure online card payments when this payment option becomes available.
Zoho Books: For invoicing, accounting and payment reconciliation.
Customers making card payments will enter their payment information through the payment provider's secure payment process.
Just Dogs Shop does not request customers' complete card details through its membership registration form, order forms, email or WhatsApp.
1.7 Sharing Your Information
We only share personal information when reasonably necessary to operate our business or comply with legal obligations.
This may include authorized Just Dogs staff and trusted service providers involved in:
Membership administration.
Order processing.
Payment processing.
Accounting and invoicing.
Delivery arrangements.
Website and data management.
Our website and administration systems use Google services, including Google Sites, Forms, Sheets, Drive and Apps Script.
We do not sell your personal information to advertisers.
1.8 Protecting and Storing Your Information
We take reasonable precautions to protect personal information against unauthorized access, loss, misuse or disclosure.
Access to customer and membership records is restricted to authorized personnel.
Financial and transaction records are generally retained for at least five years, or longer where required by law.
Other personal information is retained only for as long as reasonably necessary for business operations, membership management, customer service or applicable legal obligations.
Some service providers may process or store information outside South Africa. Where applicable, these arrangements must comply with POPIA's requirements for international transfers.
1.9 Your Privacy Rights
Under POPIA, you have certain rights regarding your personal information.
Subject to applicable law, you may:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or outdated information.
Request deletion of information where legally appropriate.
Object to certain uses of your personal information.
Withdraw consent where processing is based on consent.
To make a request or raise a privacy concern, contact us using the details provided at the end of this page.
Customers may also contact South Africa's Information Regulator if they believe their personal information has been handled unlawfully.
Website: https://inforegulator.org.za/
1.10 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business operations, online ordering systems or legal obligations.
The latest version will always be available on the Just Dogs Shop website.
2. RETURNS & REFUNDS POLICY
2.1 Our Commitment
Just Dogs Shop aims to provide high-quality products and fair customer service.
We accept returns for faulty, damaged or incorrect products and honor all applicable rights under South African consumer protection legislation.
We do not offer additional voluntary change-of-mind returns beyond customers' legal rights.
2.2 Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible.
We request that you report the issue, preferably within 48 hours of receiving your order, and provide:
Your name and order details.
A description of the problem.
Photographs of the product or packaging, where possible.
This 48-hour reporting period helps us resolve problems promptly. It does not restrict your statutory rights.
Under the Consumer Protection Act, qualifying goods that are defective, unsafe or fail to meet applicable quality standards may be returned within six months of delivery, with the applicable choice of repair, replacement or refund.
Other statutory remedies may apply to incorrect deliveries or goods that are not as ordered.
2.3 Change-of-Mind Returns and Cooling-Off Rights
Just Dogs Shop does not voluntarily accept returns solely because a customer changes their mind.
However, qualifying online purchases are subject to the cooling-off provisions of South Africa's Electronic Communications and Transactions Act.
Where applicable, customers may cancel an electronic transaction without giving a reason within seven days after receiving the goods. The customer may be responsible for the direct cost of returning the goods, as permitted by law.
The legislation provides exceptions for certain transactions and goods, including some food supplies, personalized goods and goods that are likely to deteriorate or expire rapidly.
These exceptions are assessed according to applicable law and are not used to exclude valid claims relating to faulty, unsafe or incorrectly supplied products.
2.4 Frozen and Refrigerated Products
Just Dogs Shop sells frozen and refrigerated products, including raw dog food.
These products require appropriate temperature-controlled storage and transportation.
Customers must receive frozen or refrigerated products directly and place them into suitable storage promptly.
If you believe a frozen or refrigerated product was delivered in an unsafe, damaged or incorrect condition, please contact us immediately.
Products that deteriorate because of improper storage or handling after receipt may not qualify for a return on that basis.
This does not affect your rights where goods were defective, unsafe or otherwise noncompliant when supplied.
2.5 Order Cancellations
Customers may request cancellation before an order has entered preparation or sourcing.
For these cancellations, customers may choose:
A full refund.
Store credit for future purchases.
An alternative or replacement product arrangement.
Where products have already been ordered or sourced specifically for a customer, cancellation requests will be reviewed individually.
Any applicable cancellation charge must be reasonable, disclosed and permitted under South African consumer law.
Nothing in this section limits any statutory cooling-off or cancellation rights.
2.6 Unavailable Products
If a product becomes unavailable after payment, Just Dogs Shop will contact the customer promptly.
Customers may choose:
A refund for the unavailable product.
A suitable replacement or alternative product, with their approval.
Store credit, if preferred.
Any difference in product price will be agreed upon before a replacement is supplied.
We will not automatically substitute products without customer approval.
Store credit will not be imposed where the customer is legally entitled to a refund.
2.7 Refund Processing
We aim to process approved refunds within seven business days, or sooner where required by law.
Refunds will generally be processed through the original payment method where possible.
The time taken for funds to reflect in a customer's account may depend on the bank or payment provider.
Customers may request store credit instead of a refund.
Where products must be returned, we will explain the appropriate return arrangements. Costs associated with legally required returns will be handled according to applicable consumer law.
2.8 Contacting Us About a Return
For returns, refunds or cancellations, please contact:
WhatsApp: 072 250 0336
Email: justdogsorders@gmail.com
Nothing in this policy removes or restricts consumer rights that cannot legally be excluded.
3. TERMS & CONDITIONS
3.1 Introduction
Just Dogs Shop is an online retail store operated by Just Dogs Behaviour (Pty) Ltd.
These Terms & Conditions explain the general rules governing product orders, payments, membership benefits and customer transactions.
All transactions are subject to applicable South African law.
3.2 Products and Pricing
Just Dogs Shop offers a selection of dog food, treats, healthcare products, toys, enrichment products and accessories.
Our range may include frozen and refrigerated products.
All prices are displayed in South African rand (ZAR).
Just Dogs Behaviour (Pty) Ltd is not currently VAT-registered. VAT is therefore not charged separately by our business.
Prices, product descriptions and availability may change.
Where a product price or availability changes before an order is finalized, we will communicate the relevant change and request customer approval where necessary.
3.3 Placing an Order
Customers should review their selected products, quantities, prices and applicable discounts before submitting an order.
Customers must have an opportunity to correct mistakes and withdraw before finally placing their order.
Order submission does not guarantee immediate availability.
Just Dogs Shop will confirm the order and provide the appropriate payment information.
3.4 Payment Requirements
All orders must be paid in full before processing, preparation or sourcing begins.
Available payment methods may include:
Electronic funds transfer (EFT).
Secure online card payment through Yoco, when available.
An order is considered paid only once Just Dogs Shop has verified receipt of the full payment.
Submitting proof of payment or returning from a payment page does not automatically confirm payment.
Appropriate invoices and order records will be provided through our ordering and accounting process.
3.5 Just Dogs Shop Membership
Membership is free and open to all customers.
Customers receive a unique personal membership code automatically by email following successful registration. No manual approval is required.
Membership provides a 10% discount on selected eligible healthcare products, as identified by Just Dogs Shop.
The discount does not apply to every product in the store.
Membership codes are personal, linked to the customer's registered email address, and may not be shared or transferred.
Membership does not require monthly renewal or a minimum monthly purchase.
Membership codes remain active unless suspended or revoked for legitimate reasons, including misuse or fraudulent activity.
Free delivery alongside an existing Just Dogs service visit is a separate benefit available to eligible service clients and does not require shop membership.
3.6 Collections and Deliveries
Orders may be collected from Just Dogs Shop in Sunningdale at an agreed date and time.
Free delivery is available only when coordinated with an existing, confirmed Just Dogs service visit.
This delivery arrangement is available to eligible Just Dogs service clients whether or not they hold an approved shop membership.
Separate delivery trips are not currently offered.
Further details are provided in our Delivery & Collection Policy.
3.7 Product Availability and Fulfillment
Product availability and supplier lead times may vary.
Customers will be informed of relevant preparation or sourcing arrangements before payment where reasonably possible.
Orders will be fulfilled within the agreed timeframe and in accordance with applicable legal requirements.
If an item becomes unavailable after payment, customers will be offered a refund, an approved replacement or optional store credit.
We will communicate material delays and explain customers' applicable cancellation and refund rights.
3.8 Cancellations, Returns and Refunds
Order cancellations, returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.
Customers' legal rights take precedence over any conflicting provision in these terms.
3.9 Product Use and Safety
Customers should follow all manufacturer instructions, storage recommendations, product warnings and feeding guidelines.
Veterinary healthcare products must be used in accordance with applicable directions and veterinary advice where appropriate.
Frozen and refrigerated products must be stored and handled at the correct temperature.
These instructions do not reduce Just Dogs Shop's statutory responsibilities regarding product quality or safety.
3.10 Privacy and Customer Communications
Customer information is processed according to our Privacy Policy.
Customers may separately choose whether to receive marketing messages via WhatsApp or email.
Declining marketing communications does not prevent a customer from placing an order.
3.11 Changes to These Terms
Just Dogs Shop may update these Terms & Conditions to reflect changes to our operations or legal obligations.
The latest version will be available on our website.
Updates will not retrospectively remove rights or change completed transactions unlawfully.
3.12 Applicable Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these terms limits or excludes consumer rights that cannot legally be excluded.
4. DELIVERY & COLLECTION POLICY
4.1 Introduction
Just Dogs Shop offers convenient order collection and free delivery alongside confirmed Just Dogs service visits.
Our collection and delivery arrangements are designed to ensure products are handed over safely and efficiently.
4.2 Order Collection
Customers may collect their purchases from:
Just Dogs Shop
Shop D, Leadville Dog Park
Leadville Way, Sunningdale
Cape Town, Western Cape
Collections are by prior arrangement only.
Once an order is ready, our team will contact the customer to confirm a suitable collection date and time.
Please wait for collection confirmation before arriving at the shop.
4.3 Free Delivery with Just Dogs Services
Free delivery is available when an order can be coordinated with an existing, confirmed Just Dogs service visit.
This arrangement applies to eligible existing Just Dogs service clients and is not dependent on separate shop membership approval.
Products will be delivered during the agreed service appointment or another confirmed service visit.
Just Dogs Shop does not currently provide a separate delivery or courier service.
If delivery cannot be coordinated with an appropriate service visit, collection can be arranged instead.
4.4 Frozen and Refrigerated Products
Frozen and refrigerated products are available for both collection and eligible service-linked delivery.
We will use appropriate temperature-controlled handling and transportation to protect product quality and safety.
The customer or an authorized person must be present to receive the products directly.
Frozen or refrigerated products will not be left unattended at a property.
Customers must place temperature-sensitive products into appropriate storage promptly after receiving them.
4.5 Order Preparation and Scheduling
Orders are prepared or sourced only once full payment has been received and verified.
Preparation and collection or delivery arrangements depend on:
Product availability.
Supplier lead times.
Order size and product requirements.
Confirmed Just Dogs service schedules.
We will communicate the anticipated collection or delivery arrangements and notify customers of material delays.
Orders will be fulfilled within the agreed timeframe and applicable legal requirements.
4.6 Missed Collections or Delivery Arrangements
If a confirmed collection or delivery cannot take place, our team will contact the customer to make alternative arrangements.
Frozen and refrigerated products must always be handed directly to the customer or an authorized person.
4.7 Contact Us
For order, collection or delivery questions, contact:
WhatsApp: 072 250 0336
Email: justdogsorders@gmail.com
CONTACT & BUSINESS DETAILS
Just Dogs Shop
Operated by Just Dogs Behaviour (Pty) Ltd
Registration Number: 2014/174953/07
Director: Bruce Breytenbach
Shop D, Leadville Dog Park
Leadville Way, Sunningdale
Cape Town, Western Cape, South Africa
WhatsApp / Contact: 072 250 0336
Email: justdogsorders@gmail.com
For questions about these policies, your order or your personal information, please contact us using the details above.